PRIVACY POLICY

1. Who we are

Men With Van UK is based at 48 Lord Street, Manchester M3 1HN.

For any privacy question or request, email contact@menwithvan.co.uk.

2. The information we collect

When you request a quote or contact us, we collect:

• Your name, email address and telephone number
• Collection and delivery addresses or postcodes, and your preferred dates
• Details of the items to be moved, property access, parking and any extra services you ask for
• Photos or documents you choose to upload, for example of furniture or access routes
• Anything else you tell us in messages, calls or emails
• Whether you have agreed to hear from us about offers and updates

When you visit the website, our servers briefly process your IP address and basic request details to deliver pages, keep the site secure and block spam or abusive form submissions.

3. How we use it and our lawful basis

• To prepare your quote and carry out your move, including planning vehicles and crew and contacting you about the job. Lawful basis: taking steps at your request before entering into a contract, and performing that contract.
• To keep business, accounting and tax records. Lawful basis: legal obligation.
• To protect the website and our business, prevent fraud and misuse, and handle complaints or claims. Lawful basis: our legitimate interests.
• To send you offers or updates, only if you ticked the box to agree. Lawful basis: your consent, which you can withdraw at any time.

We never sell your personal data, and we do not use it for automated decision-making or profiling.

4. Who we share it with

We only share your information where it is needed to provide our service or required by law:

• Our website hosting, database and email service providers, who process it on our behalf under contract
• Crew members and drivers assigned to your move, who receive only the details they need for the job
• For international removals, the transport, shipping and customs partners involved, who may be outside the UK
• Our insurers, legal and accounting advisers, where needed for a claim or our records
• The police, courts or regulators, where the law requires us to

Where data is transferred outside the UK, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contract terms.

5. How long we keep it

• Enquiries that do not lead to a booking: up to 12 months from your last contact with us
• Booking, invoice and payment records: 6 years, to meet HMRC record-keeping rules
• Uploaded photos and documents: up to 3 months after your move, or after your enquiry closes
• Marketing preferences: until you withdraw your consent

After these periods, we securely delete or anonymise your information.

6. How we protect it

The website uses an encrypted (HTTPS) connection. Enquiry records are held in a protected database, and uploaded photos are stored privately with randomised file names. They are never publicly accessible and can only be viewed by authorised staff who are logged in.

7. Your rights

Under UK data protection law, you have the right to:

• Ask for a copy of the personal data we hold about you
• Ask us to correct information that is wrong or incomplete
• Ask us to delete your information
• Ask us to restrict or stop using your information, or object to how we use it
• Ask for your information in a portable format
• Withdraw your marketing consent at any time

To use any of these rights, email contact@menwithvan.co.uk. There is no charge, and we will respond within one month. We may need to confirm your identity first. Some rights have limits, for example where we must keep records by law.

8. Complaints

If you are unhappy with how we have handled your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Cookies and changes to this policy

Our public website does not use tracking or advertising cookies. See our Cookie Policy for details. We may update this policy from time to time; the date at the top shows when it last changed.