TERMS & CONDITIONS

1. Quotes

Sending an enquiry does not create a contract or reserve a vehicle. Our quotes are based on the items, access, addresses and dates you give us, and remain valid for 14 days unless the quote says otherwise.

If the job turns out to be different from what you described, for example extra items, longer carries, stairs or access restrictions we were not told about, we may need to change the price or the arrangements. We will always tell you before any extra cost is incurred where we reasonably can.

2. Booking and payment

A booking is confirmed only when we confirm it to you in writing (by email or message). Payment terms, including any deposit and when the balance is due, are shown on your quote. Prices include VAT where it applies.

3. Your responsibilities

• Give us accurate details of the items, addresses, access and timings
• Arrange legal parking or loading space at both addresses, including any permits or bay suspensions. Fines or delays caused by parking restrictions we were not told about may be charged to you
• Pack items securely if you are packing yourself, and disconnect, drain and secure appliances before we arrive
• Make sure you or someone you have authorised is present at collection and delivery
• Make sure you have the right to move the items and to give us access to the properties

4. Items we will not carry

Unless agreed in writing for a specialist job, we will not move hazardous or dangerous goods, flammable liquids, gas cylinders, firearms or ammunition, perishable food, animals, or anything illegal.

Please keep cash, jewellery, important documents, keys, medication and other valuables or irreplaceable items with you. We cannot accept responsibility for them unless we have agreed in writing to carry them.

5. Changes and cancellations

If you need to change the date or cancel, please tell us as early as possible. Any charges for changes or cancellations are set out in your quote or booking confirmation.

If you book online, by phone or by email, you have the legal right to cancel within 14 days of booking without giving a reason. If you ask us to carry out the job within those 14 days and then cancel, you may have to pay for the work already done or costs we have already committed to. To cancel, email contact@menwithvan.co.uk.

6. Delays

We plan every job to arrive and finish on time, but timings are estimates. We are not responsible for delays caused by events outside our reasonable control, such as severe weather, road closures, accidents, vehicle breakdowns or hold-ups in property chains or key handovers. If that happens, we will keep you informed and rearrange as quickly as we can.

7. Loss or damage

We carry out every job with reasonable care and skill. If we lose or damage your property through our negligence, we will repair it, replace it or pay compensation, in line with the cover confirmed on your quote. Details of any goods-in-transit cover, including limits and excess, are confirmed in writing before your move. Please declare fragile or high-value items when you request your quote.

We are not responsible for the contents of boxes or containers that you packed yourself, unless the damage was caused by our negligence; for minor wear on items that were already fragile or poorly packed; or for electrical or mechanical faults not caused by us.

Please check your items at delivery and tell us about any loss or damage in writing as soon as possible, ideally within 7 days, so we can investigate properly.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your statutory rights as a consumer.

8. Complaints

If something has gone wrong, please contact us at contact@menwithvan.co.uk and we will do our best to put it right quickly.

9. Your information and the law

We handle your personal data as described in our Privacy Policy. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.